SUPPORT
INFORMATION
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- We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
- Your address data will be saved by completing the registration.
- You can delete your customer account at all times. To do so, please contact the operator of this page.
- The next time you visit our online store all you need to view your personal details is your email address and password.
Shipping
DELIVERY
Please note that the non-binding shipping costs will be calculated upon check-out.
Your shipment will be shipped via UPS, TNT or GEL. Large parcels by shipping company. We deliver to the following countries: Germany, Latvia, Austria, Belgium, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Iceland, Italy, Croatia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania , Sweden, Slovakia, Spain, Czech Republic, Hungary.
SHIPPING
The shipping costs per package depend on the weight and length. Depending on this, each product is assigned a shipping type, which you can find in the Shipping tab for the respective product.
SHIPMENT TRACKING
If you have successfully purchased an item from Elite Screens Europe GmbH, you will automatically receive a link to the item you have purchased. You will also receive your tracking number of your purchased item once the tracking number of your package has been issued. This can take a few days (3-4 days). You can follow the progress of your order online in the login area of the website.
RECEIVING THE DELIVERY
Please note that for security reasons, an adult must be present at the delivery address to accept the package.
Elite Screens Europe GmbH can currently only accept delivery addresses that have been verified worldwide. Please note that Elite Screens Europe GmbH does not send to PO boxes, APO / FPO addresses or hotels.
VAT-FREE DELIVERY TO THIRD COUNTRIES
The invoice is initially created including sales tax and must also be paid in this way. After the goods have been shipped abroad and proof of shipment based on customs documents, we will issue a new invoice without sales tax. Shipping to a German delivery address in connection with a VAT refund is not possible. In addition to the confirmed customs documents (original), we also need your bank details with IBAN and BIC as well as a copy of your identity card with your home address abroad. You can send the required documents by e-mail to the following address:
shop@elitescreens.eu